Terms and Conditions of Travel
We want you to have a great time during your holiday in Tasmania and to enjoy your tour(s) with us. Please take the time to read our Terms and Conditions of Travel with Tours Tasmania Pty Ltd. By booking a tour with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions of Travel. The terms “we”, “us” and “our” refer to Tours Tasmania Pty Ltd.
These terms and conditions apply to bookings made directly with us, or through our agents — whether online, in-store, by phone, or via email. Where a person makes a booking on behalf of other traveller(s), that person is considered to be acting as an agent for those traveller(s), and warrants that they have the authority to bind all such travellers to these terms and conditions.
General Information
Tours Tasmania reserves the right to cancel or vary any trip without notice and accepts no liability for any such cancellation or variation. Tours may be cancelled due to operational requirements, safety concerns, weather conditions, or insufficient passenger numbers.
We also reserve the right to substitute an alternative operator or a similar tour where necessary for operational reasons.
Refunds or partial refunds will not be provided for changes to itineraries or tour inclusions due to circumstances beyond our control. However, if any entry fees included in your tour price remain unused due to such changes, these may be refunded.
All tours are subject to minimum passenger numbers. If minimum numbers are not met, tours may be cancelled or rescheduled. In the event of a cancellation by Tours Tasmania, you will be offered the option to transfer your booking to an alternative tour or date. If this is not suitable, a full refund of the tour price will be provided. Please note that booking and bank fees are non-refundable.
Please note: Our tours are not suitable for children under 8 years of age. We reserve the right to refuse travel to passengers under this age, and no refunds will be provided in such cases.
Tours Tasmania is not liable for delays, changes, or cancellations due to events beyond our control, including but not limited to natural disasters, extreme weather, strikes, pandemics, or government restrictions.
We strongly recommend that all travellers obtain comprehensive travel insurance to cover unforeseen circumstances including cancellations, personal injury, and loss of personal belongings.
Cancellation by customer
You must advise our Reservations team via email if you wish to cancel your tour booking, or change your travel date.
Please email us at bookings@tourstas.com.au. The time stamp on the email will define the cancellation time and the fees/charges that apply.
The following fees apply:
Customer Cancellation: 48 hours or less, prior to tour departure time, or no shows – 100% fee applies, no refunds applicable
Customer Cancellation: More than 48 hours prior to tour departure – full refund of tour fee
Requests to change tour departure dates are subject to the above cancellation policy. A request to change your tour date within 48 hours of tour departure, will be subject to the above cancellation policy, amendment to this is at management discretion.
If you are late to your tour pick up, or you are not waiting in the agreed pick up location as held by Tours Tasmania, you will be classed as a no show and subject to the above cancellation policy.
The cancellation policy will stand regardless of cancellation reason. We recommend you have travel insurance to protect yourself against last minute illness and travel disruptions, we will incur no liability for any disruptions to your travel plans.
Cancellation by Tours Tasmania
We reserve the right to cancel departures if we do not have sufficient numbers of passengers for travel. We reserve the right to cancel tours for operational or safety reasons at the discretion of Tours Tasmania Pty Ltd.
If you tour is cancelled by Tours Tasmania you will be offered a refund on your tour payment. You will always be offered to transfer your tour payment to alternate tour day or alternate tour destination. If these are not suitable to you, a full refund of the tour price will be returned. Booking and Bank fees are non-refundable.
Fitness & Participation
Our tours visit National Parks and wild areas that involve some walking and time spent outdoors. They are suitable for people with a reasonable level of fitness and mobility. We have no upper age limit though we expect you to have a reasonable level of fitness and act responsibly to ensure your own safety and the safety of others at all times. Travellers under the age of 18 years of age must be accompanied by an adult of 18 years+.
Weather Conditions
Tasmania’s weather can be unpredictable and may change rapidly at any time of year. Our tours operate in all weather conditions, including rain and snow. We recommend that guests come prepared with clothing and footwear suitable for warm, cold, and wet weather.
Tours Tasmania reserves the right to alter itineraries on the day if weather conditions make changes necessary for operational or safety reasons. Refunds are not provided for itinerary alterations due to weather.
Travel Insurance
Travel insurance is not included in the cost of your tour. We strongly recommend that all passengers obtain comprehensive travel insurance to protect against unforeseen circumstances, including illness, injury, loss or damage to personal belongings, and disruptions to travel plans.
Tours Tasmania is not responsible for any injury, loss, or damage sustained during the tour, including to personal belongings or luggage. We are also not liable for any expense, damage, or inconvenience caused by delays, changes to transport schedules, missed connections, strikes, vehicle breakdowns, acts of God, or other events beyond our control.
We reserve the right to alter tour itineraries when necessary due to operational, weather, or safety considerations. No refunds are provided for itinerary changes resulting from such circumstances.
Photos, Images & Videos
During our tours, our Tour Guides may take photos or videos that may include you. These images may be used by Tours Tasmania for promotional and marketing purposes.
By participating in our tours, you acknowledge and agree that Tours Tasmania and its agents may capture images or recordings of you and grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such media in any format for advertising, publicity, and promotional purposes.
If you do not wish to be photographed or filmed, please advise your Tour Guide at the start of the tour.
