We want you to have a great time during your holiday to Tasmania and to enjoy your tour/s with us. Please read over our Terms and Conditions of Travel with Tours Tasmania Pty Ltd. By booking a tour with us you acknowledge and agree to these Terms and Conditions of Travel. The use of the terms “we”, “us” or “our” applies to Tours Tasmania Pty Ltd.
These terms and conditions apply to bookings you make directly with us or through our agents online, in-store, over phone or by email. Where any person makes bookings on the behalf of other traveller(s) that person is taken to be an agent for the other traveller(s) and on his or her authority that person will bind all such other traveller(s) to these terms and conditions.
We reserve the right to cancel or vary any trip and will incur no liability for any such cancellation or alteration. We reserve the right to cancel tours based on operational or safety reasons. We reserve the right to use an alternate operator of a similar tour for operational reasons. Refunds or partial refunds are not given due to alterations of itineraries. Our tours are not suitable for children under 8 years of age. We reserve the right to refuse to carry passengers under this age. Refunds will not be available
Cancellation by customer
You must advise our Reservations team via email if you wish to cancel your tour booking, or change your travel date.
Please email us at firstname.lastname@example.org. The time stamp on the email will define the cancellation time and the fees/charges that apply.
The following fees apply:
Customer Cancellation: 48 hours or less, prior to tour departure time, or no shows – 100% fee applies, no refunds applicable
Customer Cancellation: More than 48 hours prior to tour departure – full refund of tour fee
Requests to change tour departure dates are subject to the above cancellation policy. A request to change your tour date within 48 hours of tour departure, will be subject to the above cancellation policy, amendment to this is at management discretion.
If you are late to your tour pick up, or you are not waiting in the agreed pick up location as held by Tours Tasmania, you will be classed as a no show and subject to the above cancellation policy.
The cancellation policy will stand regardless of cancellation reason. We recommend you have travel insurance to protect yourself against last minute illness and travel disruptions, we will incur no liability for any disruptions to your travel plans.
Cancellation by Tours Tasmania
We reserve the right to cancel departures if we do not have sufficient numbers of passengers for travel. We reserve the right to cancel tours for operational or safety reasons at the discretion of Tours Tasmania Pty Ltd.
If you tour is cancelled by Tours Tasmania you will be offered a refund on your tour payment. You will always be offered to transfer your tour payment to alternate tour day or alternate tour destination. If these are not suitable to you, a full refund of the tour price will be returned. Booking and Bank fees are non-refundable.
Our tours visit National Parks and wild areas that involve some walking and time spent outdoors. They are suitable for people with a reasonable level of fitness and mobility. We have no upper age limit though we expect you to have a reasonable level of fitness and act responsibly to ensure your own safety and the safety of others at all times. Travellers under the age of 18 years of age must be accompanied by an adult of 18 years+.
Tasmania is subject to weather conditions that can change quickly at any time of year. We operate tours in the rain and snow, so we recommend that guests bring clothing and footwear suitable for warm, cold or wet conditions. We operate tours in all weather conditions and reserve the right to alter itineraries if the weather conditions on the day deem this to be necessary for either operational or safety reasons. Refunds are not given when itineraries alter.
Travel Insurance is not included in the cost of your tour. We strongly recommend that passengers travel with travel insurance that protects their financial commitments against illness, injury, loss/damage to personal belongings and travel plans. We are not responsible for any loss / damage to personal belongings or luggage, for any injury or loss of any type while on tour or disruptions to travel plans.
We are not responsible for any damage, expense or inconvenience caused by late arrival of flights or public transport, change of schedule, strikes, vehicle breakdown, acts of God, or other conditions. We reserve the right to alter the itinerary should it be deemed necessary.
Photos, Images, Videos
At times, throughout our tours, our Tour Guides may take photos which may include you. We may wish to use those photos for promotional purposes. By joining the tour, you acknowledge and agree that we or our agents may take photos of you and you consent to us using images of you taken during the tour for our advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
If you don’t wish to take part please inform your guide at the start of your tour.