Frequently Asked Questions
What sort of vehicle will I be travelling in?
We operate small group Active Day Tours using Toyota Commuter & Toyota Coaster vehicles. These seat maximum passengers of 13 or 20 respectively.
Is the tour appropriate for children?
Children under 8 years are not permitted to travel.
Our tours are designed as full active days of fast paced travel, we are also at times exposed to the outdoor conditions of the day. Tours are suitable for adults and older children with travel/outdoor experience.
Participants aged 8 – 17 years travel at concession prices.
Do I need to pay for my trip in full at the time of booking?
Yes, full payment is required at the time of booking.
How do I book?
Via our website – this is the recommended way to make a booking with us. You will have live availability and our full hotel pick up list. This ensures that all of your details are entered by you and confirmed by you, we receive this matching information directly when you make a booking on our website. You will also receive your order confirmation and payment receipt direct to your email.
Call our reservations team – You can book over the phone with one of our Reservation specialists. Our team is available Monday – Friday 9.30am – 5.00pm. 03 6231 5390 or 1800 777 103
Email our team – If you have any questions or you are unable to book on your preferred date you can contact us via email at email@example.com
Arriving in Tasmania
All tours depart either Hobart or Launceston at 7.30am. We recommend arriving in Tasmania the day before you are due to start your tour. Travelling from Hobart or Launceston airport to your city accommodation is very easy.
Arriving into Hobart OR Launceston Airport – All flight arrivals to Hobart & Launceston Airport are met by taxis and the Airport Shuttle Bus. The drive time is around 15-20 minutes from each airport to their central city areas.
Where to stay for tour pick ups?
On all tours we offer a central city hotel or backpacker hostel pick up. We have a defined hotel pick up list. If your hotel or accommodation is not listed than we will pick up from the nearest hotel from our listing or from a general pick up location. We do not offer a pick up from residential addresses or from Air BnB accommodation. When booking via our website you will be able to select a hotel from the list at the time of booking, this will show the hotel and pick up time.
What time do tour pick-ups commence?
All our tours are scheduled to depart the city at 7.30am. Our first pick up is normally at 7.00am. Your pick up time will be confirmed at the time of booking depending on your hotel or hostel location. Call 03 6231 5390 OR 1800 777 103 if the tour bus has not arrived within 10 minutes of your pick up time, our staff can give you an updated ETA and ensure your tour with us runs smoothly.
When can I bring luggage on board the tour day?
The only time we ensure there is luggage capacity on board our vehicles is on the tours listed below. You are able to bring one piece of luggage for storage during the day, and 1 day pack for use during the tour day on the tour days below only:
BIG 3 Tasmania Tour – DAY 2 ONLY – (Day 2 is the day you will travel via Wineglass Bay between Hobart/Launceston)
Hobart to Launceston via Wineglass Bay – Active Day Tour
Launceston to Hobart via Wineglass Bay – Active Day Tour
Airport Drop Off?
It is possible for us to offer an airport drop off to Hobart Airport on the tours listed below. It is essential that pre-arrangement is made with the Reservations Team for this to be possible.
BIG 3 Tasmania – Launceston to Hobart – Day 3
Port Arthur & Tassie Devils – Active Day Tour
Port Arthur, Richmond & Tasman Peninsula – Active Day Tour
Wineglass Bay & Freycinet National Park – Active Day Tour
Launceston to Hobart via Wineglass Bay – Active Day Tour
Please note, we have only limited luggage capacity on some of our tour vehicles so this will need to be pre-arranged and approved with our Reservations Team at the time of booking. There is limited capacity for airport drop offs during peak season. We recommend your flight departing Hobart is from 8.00pm onwards. We also recommend you have travel insurance to cover a missed flight should some unforeseen delay create a situation where you may miss your flight.
Please do not arrive for your tour without pre-arrangement for your luggage as an airport drop off, as you may be refused entry to the tour bus.
When is it not suitable to bring luggage on board?
As we operate small group Active Day Tours, our tour vehicles are not equipped to handle excess luggage. On our Active Day Tours we expect that each traveller will have a day pack only to store your daily essentials such as drinks, jackets and sunscreen while on tour for the day. No other luggage is able to be carried on our day tours. If you are moving hotels or have onwards travels you will need to ensure this is stored for the day at your hotel/accommodation prior to boarding the tour bus. If you attend a tour with luggage without consultation with our Reservations Team prior to travel, you may be refused entry to the tour vehicle.
Is food and drink included in the tour?
We do not supply lunch, snacks or beverages on our tours but we do stop along the way for you to purchase food to suit your budget and taste. This is usually a Bakery style stop in a regional town along the way to the main destination for the day. You will then be able to enjoy a lunch break during the tour day, usually somewhere scenic and suitable for a rest stop. You are also welcome of course to bring along a packed lunch to enjoy on the day. If you have special dietary requirements it may be better to bring your own prepared lunch /snacks.
Do I need to reconfirm my tour?
We do recommend you reconfirm your tour date and pick-up location details directly with us. It is always a good idea to check we all share the same information. Please call us on 03 6231 5390 OR 1800 777 103 during office hours – Monday to Friday 9.30am – 5.00pm.
What should I bring with me on tour?
• Day pack
• Water bottle
• Sun hat and sunscreen
• Warm, weatherproof jacket
• Good walking shoes or boots
• Swimmers and a towel, if you are keen to swim, on the Wineglass Bay, Maria Island and Tahune Airwalk & Hastings Caves day tours.
• Appropriate clothing for the weather conditions.
(Please note that Tasmanian weather can famously change very quickly so we highly recommend bringing along a few layers even on a summer day!)
How difficult are the walks/hikes on our tours?
We operate Active Day Tours and the BIG 3 Tasmania tour. We visit Tasmania’s National Parks and undertake at least one of the Great Short Walks of Tasmania on each of our tours. These walks range from 30 mins return to longer, more strenuous walks of 2-3 hours. You will need a level of fitness and mobility to enjoy these walks and to enjoy your day out with us. Your walks will be fully guided by our expert Tour Guides on clearly marked and well graded tracks with an interpretation emphasis on the natural environment and your surroundings.
A small number of optional extended walks are available on some tours under the instruction of our Tour Guides. They will best determine the conditions on the day and appropriateness of the walk to the guest’s fitness level and hiking experience. To review options available to you please talk to your guide directly early on your tour day or contact our reservations team.
We ask that all participants respect the timeframes of our tours and the experience of fellow passengers so walking deadlines are essential to meet.
What are the weather conditions like in Tasmania?
The weather in Tasmania is famously varied, with four distinct seasons (sometimes all occurring in one day!)
The east coast is the dry, sunny, warm side of the island. Annual rainfall in the east is 600mm – less than half the annual rainfall in Sydney. Daily maximum temperatures in summer (December to February) are between +20 to +30 degrees celsius. In winter (June to August) daily maximums are between +12 to +18 degrees celsius.
The west coast is mountains, rainforest and untouched wilderness. Annual rainfall in the west is 2000mm, helping to create the stunning wilderness of Cradle Mountain, Lake St Clair & Mount Field National Parks. Daily maximum temperatures in summer are between +18 to +25 degrees celsius. In winter the mountains look spectacular with snow on top and daily maximums are between +5 to +15 degrees celsius.
If you want to check out the weather forecast before travel head to www.weatherzone.com.au and put the destination into the search facility and it can show you the 7 day forecast ahead clearly.
What is the concession rate?
Concession rates apply a small discount to our Active Day Tours. This discount is available to the following card holders: YHA card (Youth Hostel Australia membership), Student Card Holders (Australian & International), HI Card (Hostelling International membership), Australian Senior Card. These cards are required to be current and the card holder name is to match the booking name. These will need to be shown when boarding the tour bus. Our BIG 3 Tasmania tour offers great discounts and savings and this is sold at the one rate only for all travellers.
What is Tours Tasmania’s Cancellation Policy?
Once a booking is made and confirmed and a passenger wishes to cancel the booking the following timelines and charges will apply at Management discretion:
Customer Cancellation: 7 days – 14 days prior to departure – 25% fee of the total tour or package price
Customer Cancellation: 48hrs – 7 days prior to departure – 50% fee of total tour or package price
Customer Cancellation: Within 48hrs of departure or no show on departure day – 100% of total tour or package price
Please visit our full Terms and Conditions of travel.
Are there any Booking Conditions I should be aware of?
TRAVEL INSURANCE: Although every effort is made, Tours Tasmania shall not be liable for any illness, injury, damages, loss or delay that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage.
TOURS PRICES AND ITINERARY: Tours Tasmania retains the right to alter itineraries, fares and may cancel tours in unforeseen circumstances. When conditions create a change of itinerary whilst on tour, we utilise our local knowledge and alternate itinerary plans, we do not offer refunds in these cases. If the tour fails to depart Hobart/Launceston passengers will be refunded in full. All our tour prices are in Australian dollars.