Frequently Asked Questions
What is a concession rate?
The concession rate offers a discount to the following card holders. These cards will be required to be shown when boarding the tour bus. Concession rates apply to our Active Day Tours. Our BIG 3 Tasmania tour offers great discounts and savings and we offer this at one great price to all travellers.
YHA card (Youth Hostel Australia membership), Australian & International Student Cards, HI Card (Hostelling International membership), Australian Seniors Cards.
What should I bring with me on tour?
• Day pack
• Water bottle
• Sun hat and sunscreen
• Warm, weatherproof jacket
• Good shoes or boots for walking
• Appropriate clothing for the weather conditions. Please note that Tasmanian weather can famously change very quickly so we highly recommend bringing along a few layers even on a sunny summer day!
• Swimmers and a towel for our Wineglass Bay, Maria Island and Tahune Airwalk & Hastings Caves day tours.
Is food and drink included in the tour?
We do not supply lunch, snacks or beverages on our tours but we do stop along the way for you to purchase food to suit your budget and taste. This is usually a Bakery stop in a regional town along the way to the main destination for the day. You will then be able to enjoy a lunch break during the tour day, usually somewhere scenic and suitable for a rest stop . You are also welcome of course to bring along a packed lunch to enjoy on the day. If you have special dietary requirements it may be better to bring your own prepared lunch /snacks.
Do I need to reconfirm my tour?
We recommend you reconfirm your tour and pick-up location and time directly with us, between 24 – 48hrs before your tour departs. It is always a good idea to check we have the correct hotel and tour date details and that yours and our details match. Please call 1800 777 103 – our free call number within Australia. If you’re leaving us a message please ensure you use your name, the name of the tour you are joining, the day you’re departing, your contact number, and where you are staying.
Selecting your accommodation in Hobart or Launceston?
Our tours pick up and drop off each day to your overnight Hotel or Backpacker Hostel in the Hobart / Launceston CBD only. Please ensure you check the hotel address for the Hobart or Launceston street address, rather than a property in one of the surrounding suburbs. If you are staying outside the city centre or in a residential address we always recommend using the Hobart Tasmanian Travel & Information Centre (corners Davey & Elizabeth Sts) as a central pick up point. When you make your booking online there is list of hotels / hostels that we regularly use or space to add a message to us.
What time do pick-ups commence?
All our tours depart the city by 7.30am. Our first pick up is at 7.00am. Your pick up time will be confirmed on booking depending on your hotel or hostel location in the CBD. Call 1800 777 103 if the driver has not arrived within 10 minutes of your pick up time so we can ensure your collection and your tour with us runs smoothly.
How much luggage can I bring onboard?
On our Active Day Tours we expect that each traveller will have with them a day pack to store your daily essentials such as drinks, jackets and sunscreen while on tour for the day. No other luggage is able to be carried on our day tours. If you are moving hotels or have onwards travels you will need to ensure this is stored for the day at your hotel/accommodation prior to boarding the tour bus.
On our tour days that start / finish between Hobart/Launceston (e.g. BIG 3 Tasmania – Day 2, Launceston to Hobart via Wineglass Bay day tour) you will need your day pack on board for the tour day. We allow for 1 additional piece of luggage per person – 1 suitcase or 1 backpack. If you have more than this luggage, you will need to ensure you have discussed this with our reservations team prior to travelling. We retain the right to allow only the luggage capacity we specify.
All our Active Day Tours include one or more of the Great Short Walks of Tasmania – from short walks of 30mins return to longer, more strenuous walks of 4hrs +. Your walks will be fully guided by our expert staff on clearly marked and well graded tracks. A small number of optional extended walks are available under the instruction of our guides who will best determine the conditions of the day and appropriateness to the guest’s fitness level. To review options available to you please talk to your guide directly on the bus before embarking. We ask that you respect the timeframes of our tours and the experience of fellow passengers so walking deadlines are essential to meet.
What are the weather conditions like in Tasmania?
The weather in Tasmania is famously varied, with four distinct seasons (sometimes all occurring in one day!) The east coast is the dry, sunny, warm side of the island. Annual rainfall in the east is 600mm – less than half the annual rainfall in Sydney. Daily maximum temperatures in summer (December to February) are between +20 to +30 degrees celsius. In winter (June to August) daily maximums are between +12 to +18 degrees celsius.
The west coast is mountains, rainforest and untouched wilderness. Annual rainfall in the west is 2000mm, helping to create the stunning wilderness of Cradle Mountain, Lake St Clair & Mount Field. Daily maximum temperatures in summer are between +18 to +25 degrees celsius. In winter the mountains look spectacular with snow on top and daily maximums are between +5 to +15 degrees celsius.
If you want to check out the weather forecast before travel head to www.weatherzone.com.au and put the destination into the search facility and it can show you the 7 day forecast ahead clearly.
What sort of vehicle will I be travelling in on tour?
We operate small group Active Day Tours using Toyota Commuter & Toyota Coaster vehicles. These seat maximum passengers of 13 or 20 respectively.
What is Tours Tasmania’s Cancellation Policy?
Once a booking is made and confirmed and a passenger wishes to cancel the booking the following timelines and charges will apply at Management discretion:
Cancellation: 7 days – 14 days prior to departure – 25% fee of the total tour or package price
Cancellation: 48hrs – 7 days prior to departure – 50% fee of total tour or package price
Cancellation: Within 48hrs of departure or no show on departure day – 100% of total tour or package price
Are there any Booking Conditions I should be aware of?
TRAVEL INSURANCE: Although every effort is made, Tours Tasmania shall not be liable for any illness, injury, damages, loss or delay that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage.
TOURS PRICES AND ITINERARY: Tours Tasmania retains the right to alter itineraries, fares and may cancel tours in unforeseen circumstances. When conditions create a change of itinerary whilst on tour, we utilise our local knowledge and alternate itinerary plans, we do not offer refunds in these cases. If the tour fails to depart Hobart/Launceston passengers will be refunded in full. All our tour prices are in Australian dollars.
Do I need to pay for my trip in full at time of booking?
Yes, our tours are very popular due to their amazing itineraries and competitive rates, so we can only reserve seats once we’ve received payment in full. Payments can be made by Visa or Mastercard or if you prefer, by direct bank transfer.
Is the tour appropriate for children?
Children under 8 years are not permitted to travel.
Our tours are designed as long, active, outdoor day tours generally suitable to adults or older children with travel/outdoor experience.
Children 8 – 17 years travel at concession prices.
Do you do private charters?
Personalised groups, families, international uni students and cruise ship passenger tours can be organised to suit your itinerary desires, timeframes and special requirements. Speak to our friendly bookings team for your customised quote today.
What can I bring into Tasmania and take out?
Tasmania has some of the world’s most stringent quarantine regulations. Please help us retain Tasmania’s disease-free status by ensuring that when you visit us you are not carrying or importing any restricted items. The introduction of a pest or disease into a production area can result in expensive controls being implemented and loss of markets, which can cost primary industries and the community millions of dollars. For detailed information before you pack, visit this webpage.